When you are listening to music using the computer and the sound cuts out, close all unnecessary applications and windows, and then restart the computer.
Quit all apps you are not using and re-start the Bluetooth device.
To avoid this, bring your headphones closer to your Bluetooth device.
The human body can block the antenna of the Bluetooth device and create an obstacle for Bluetooth transmission, causing sound to cut out.
Because sound may cut out if there is wireless interference, turn off other nearby wireless LAN devices.
Refer to the Bluetooth device manual for details on how to change the settings.
Depending on the Bluetooth device, you may not be able to change the settings.
The headphones do not support the use of the Sony | Headphones Connect app, so you cannot use that app to set the sound quality mode.
If you can select the audio codec on your Bluetooth device, first try to set it to AAC, and if that is not available, then set it to SBC. Note for WF-XB700: If your Bluetooth device is a Walkman or Android smartphone, set the sound quality mode to Priority on stable connection mode.
Launch the Sony | Headphones Connect app.
Set the headphones sound quality mode to Priority on stable connection.
Remove the headphones from charging case and reconnect with the Bluetooth device.
Set the headphones in the charging case and close the lid.
Reconnect the headphones with the Bluetooth device.
For details, see the product page of the headphones on the Sony Support website. You can update the headphones software by using the Sony | Headphones Connect app.
For WF-1000XM4 or WF-1000XM3: Updating the headphones software o the latest version may resolve the issue.
When the headphones are in an environment with a lot of Wi-Fi signals, microwaves, cell phones, or other devices using Wi-Fiįollow these troubleshooting steps to resolve the sound issues:.
When you are in an unstable environment (airport, rail station, or train for example) and your headphones are close to the other wireless audio devices.
However, the sound may be intermittent, or no sound may come out at all, under the following situations: This means the Bluetooth connection stability is improved compared to other more conventional headphones. The headphones use a left and right simultaneous Bluetooth transmission method. Check the Applicable Products and Categories section of this article before starting these steps. IMPORTANT: This article applies only to specific products and/or operating systems.
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