
We must have all of this information before we can help you.
TraceRoute: This is detailed information about your connection to our services, which allows us to identify any common stalling points. Your download link: The link generated for you when downloading a file. Test download speeds: You'll need to try and download each of our test files in this article. ISP: The name of your Internet Service Provider, the company who you pay for your internet access. Country: The place you're downloading from, please make sure you are not using a VPN when testing as this may make this information inaccurate. In order to investigate download issues that have been reported to us, we require the following information in the report: